This page is maintained by TrendDrop to explain how returns and refunds work. Please read it carefully before requesting a return.
Return window
You can return most items within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and in resalable condition. Items returned after 30 days may not be eligible for a refund.
Non-returnable items
The following items cannot be returned unless they arrive damaged or faulty:
- Personal care and beauty products that have been opened or used
- Items marked as final sale or clearance
- Gift cards and digital products
How to return
- Email us at support@trend-drop.co.uk with your order number and the items you want to return.
- We will send you a return authorisation and a prepaid return label (for UK orders). For international orders, return postage is the responsibility of the customer unless the item is faulty.
- Pack the item securely in its original packaging, include any accessories, and attach the return label.
- Drop off the parcel at the carrier location shown on the label. Keep your proof of postage.
Refunds
Once we receive and inspect your return, we will process your refund to the original payment method within 5–7 working days. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.
Original shipping charges are refunded only if the return is due to a fault or error on our part. Return shipping costs are non-refundable unless we sent the wrong item or the item is faulty.
Exchanges
We do not offer direct exchanges. If you would like a different size, colour, or product, please return the original item for a refund and place a new order.
Faulty or damaged items
If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@trend-drop.co.uk with photos and your order number. We will arrange a replacement or refund, including any return postage costs.
Contact us
For return questions, email support@trend-drop.co.uk.